Return & Refund Policy

Thank you for shopping with Wesley Bowers Creative LLC. We take immense pride in our craftsmanship and want you to be delighted with your order.

We currently ship and fulfil orders exclusively within the United States.

1. Change-of-Mind Returns

We accept change-of-mind return requests within 14 days of delivery for select studio items:

• Eligible Items:
  • Jewellery: Must be unworn, undamaged, in original condition, with all original tags attached and original packaging intact.
  • Studio Stationery & Paper Goods: Note cards, postcards, and unembellished stationery sets—provided they are unopened and sealed in their original shrink-wrap or packaging.
• Return Authorisation Required: You must contact us at wesleybowerscreative@gmail.com to receive return approval and posting instructions before sending any items back. Items sent back without prior authorisation will not be accepted.
• Postmark Deadline: Once your return is approved, your package must be postmarked and shipped within 7 calendar days of receiving your return approval.
• Return Shipping & Risk: Return shipping costs for change-of-mind returns are the responsibility of the buyer. Original delivery charges are non-refundable. We strongly recommend using a trackable shipping service with insurance, as Wesley Bowers Creative LLC cannot be responsible for change-of-mind return packages lost or damaged in transit back to our return address.

2. Final Sale Items (Exclusions)

The following items are FINAL SALE and cannot be returned or exchanged for change of mind:

• Hand-Embellished & Limited Edition Prints (due to unique artist labour, numbering, and surface sensitivity)
• Print-on-Demand (POD) Products (including art prints, apparel, and home décor produced dynamically upon order)
• Sale & Discounted Items

(Note: Final sale exclusions apply strictly to change-of-mind returns. Any item arriving damaged, defective, or incorrect is fully covered under our Damaged & Defective Guarantee below).

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect (including print-on-demand items with production errors or print flaws), we will make it right promptly.

• How to Report: Please inspect your order upon delivery. We strongly request that damaged or incorrect items be reported to wesleybowerscreative@gmail.com within 48 hours of delivery so we can file carrier claims without delay. Please include your order number, a description of the issue, and photos of the damaged/defective product and outer packaging.
• Late Reports: Claims submitted after 48 hours will still be evaluated in accordance with your legal consumer rights, though additional verification may be required.
• Resolution: Upon verification, we will arrange for a replacement to be dispatched at no cost to you, or issue a full refund including original shipping charges.
• Do Not Return Damaged Goods: Please do not ship damaged items or POD products back to our Canton, NC address unless explicitly instructed by our support team.

4. Exchanges

The fastest way to exchange an eligible item is to follow the return process for your item and place a separate order for the new item once your return is approved.

5. Refunds

• Inspection: Once your authorised change-of-mind return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Processing Time: If approved, your refund (minus original delivery charges) will be processed to your original payment method within 10 business days.
• Bank Processing Delays: Financial institutions may take additional time to post funds. If you have not received your refund within 15 business days of our approval notification, please contact us at wesleybowerscreative@gmail.com.

6. Return Address

Authorised change-of-mind returns must be posted to:

Wesley Bowers Creative LLC
Attn: Returns Department
222 Viewmont Dr
Canton, NC 28716
United States